Privacy Policy

Privacy Policy

Effective Date: April 22, 2024


We value your privacy and want you to understand how we collect, use, and disclose information and data. This Privacy Policy outlines our practices related to the information we collect through the Website and the services we offer through the Website, client cloud services, connected partners, clients, and our customer support practices. By visiting, accessing, or using the Website, or providing information to us in connection with the Website, you agree to the terms and conditions outlined in this Privacy Policy.

Modification of Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The most recent version of this Privacy Policy was last updated on April 10, 2024. Your continued use of the Services after any changes or revisions to this Privacy Policy signifies your agreement with the terms of the revised Privacy Policy.

How We Use Your Personal Information

1. Purpose of Personal Information Collection

Prosumer Health clients who use the Website and connected partner cloud services utilize your Personal Information to create a patient profile for viewing biometric device data. The following Personal Information may be collected:

E-mail address
Date of Birth
2. Data Storage and Sharing

None of your Personal Information is stored within the Website.

3. Customer Service Queries

When you contact us with customer service queries or other inquiries related to the Website, Terms and Conditions, or this Privacy Policy, we may collect personal information you provide for the purpose of addressing your queries. We retain this information in accordance with our retention policy.

Information We Collect from Other Sources

Prosumer Health, either directly or through its authorized third-party service providers, collects aggregate information about the use of the Website. This information includes details such as:

Internet Protocol (IP) addresses
Browser type and language
Referring/exit pages and URLs
Browser history
Platform type
Number of clicks
Domain names
Landing pages
Pages viewed and their order
Amount of time spent on specific pages
Date and time of access
We collect this information through various methods, including web forms, technologies like Google Analytics, cookies, anonymous identifiers, web logging, and software on your computer or other devices. When you visit the App, we store information based on your usage history.

How We Use Your Data

By sharing connected biometric device information with the Prosumer Health’s Website, you agree to the following:

Data Compilation and Processing: Any data received by the Website, whether currently present or introduced in the future, may be compiled, processed, and analyzed. This includes both data from biometric devices and any information you enter into related features or services.
Anonymous Disclosure and Sale: We may anonymously disclose and sell the aforementioned data to third parties. This ensures the continuous improvement and quantification of our Services.
Objectives of Data Collection:
Developing anonymous aggregated reports
Improving algorithms
Quantifying usage patterns of the Website
Developing new products, services, and features
Disclosing Data to a Third Party
Your data may be disclosed to a third party in the following instances:

As we develop our business, we might sell or buy businesses or assets. In the event of a sale, merger, reorganization, dissolution or similar event relating to all or a portion of our business or assets, your personal information and data may be part of the transferred assets.
We may also disclose your data if required to do so by law or in the good faith belief that such action is necessary to:
comply with a legal obligation,
protect and defend our rights or property,
act in urgent circumstances to protect the personal safety of users of the Services or the public.
3. Prosumer Health shares data with strategic partner telehealth organizations for use with their nurse triage services.

4. Prosumer Health shares data from connected devices to strategic partner AI companies which empowers our clients with better information to help improve clinical outcomes.

California Online Privacy Protection Act (“CalOPPA”)
CalOPPA requires a person or company in the United States that operates websites collecting personally identifiable information from individual consumers residing in California to post a conspicuous privacy policy stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
See more at:

California Customers may request further information about our compliance with California’s privacy law, and may request to review and request changes to their personal information collected and stored by Prosumer Health at or contacting us as stated below.

Special Note for EU Individuals
The information we collect through the Website is controlled by Prosumer Health, which is headquartered in the United States. We also act as a service provider (or data processor) on behalf of and in accordance with our customer’s instructions. When we act as a service provider, if you have questions about the processing of your information or to exercise any Applicable legal rights, please contact us via the means to do so provided below.

The Legal Basis for Using Your Personal Information

We take privacy seriously and ensure that we have a valid legal basis for collecting, using, and sharing your personal information. Below are the reasons why we process your data:

When you explicitly provide consent, we use your personal information for specific purposes.
You have the right to withdraw your consent at any time.
Legitimate Interests:
As a commercial organization, we process your data based on our legitimate interests.
This includes improving our products and services and providing requested information.
You can object to processing based on legitimate interests (see “Your Legal Rights” below).
Contractual Obligations:
We use your personal information to fulfill contractual agreements or take steps before entering into contracts with you.
For example, when providing services or products.
Legal and Regulatory Compliance:
We process your data to comply with legal or regulatory obligations.
This may involve disclosing information to courts or tax authorities.
If you have any questions about the legal basis for processing your personal information, please contact us using the details provided below.

Your Legal Rights

Subject to certain exemptions and the specific processing activity, you have the following rights regarding your personal information:

Right to Access, Correct, and Delete:
You can request access to the personal information we hold about you.
This includes details such as the source, purposes, legal basis, and processing methods.
You can also inquire about the data controller’s identity and entities to whom your information may be transferred.
Remember that your privacy matters to us, and we are committed to handling your data responsibly. If you need further assistance or wish to exercise your rights, please reach out to us using the provided contact information.

Safeguards for International Transfers

You can request details about the safeguards used when transferring your personal information outside the United States.

Remember that your privacy matters to us, and we respect your rights. If you have any questions or wish to exercise these rights, please contact us using the provided information.

File a complaint if you feel your rights are violated
We ask that you please attempt to resolve any issues with us first, although you have a right to contact supervisory authority at any time.

You can complain if you feel we have violated your rights by contacting us at
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting
We will not retaliate against you for filing a complaint.
How to Exercise Your Rights

If you wish to exercise any of the rights described below, please send us a request at In your message, kindly indicate the specific rights you would like to exercise and the information you seek to access, review, correct, or delete.

Identity Verification: For security purposes, we may request additional information to confirm your identity before disclosing the requested personal information.
Fee Consideration: In certain cases, where permitted by law, we may charge a fee if your request is manifestly unfounded or excessive.
Limitations: While we strive to address your requests fully, there may be situations where we cannot fully comply. For instance, if it would breach our duty of confidentiality to others or if we are legally obligated to handle the request differently.
Cross-Border Transfer of Information

Prosumer Health maintains servers and systems primarily in the United States, hosted by third-party service providers. Additionally, we may subcontract data processing or share data with other third parties in the United States or other countries beyond your country of residence.

As a result, when we collect personal information through our website, and it is transferred to and processed in the United States for the specified purposes, we take steps to ensure that the information receives the same level of protection as if it remained within the United States. These steps include:

Data Transfer Agreements: We enter into data transfer agreements with relevant parties.
Standard Contractual Clauses: We rely on EU Commission-Approved Standard Contractual Clauses.
Privacy Shield: We adhere to certification mechanisms such as the EU–US Privacy Shield.
You have the right to inquire about the specific mechanisms under which your data is transferred outside the United States.

Contact Us

For any questions or concerns related to this Privacy Policy, please reach out to us at

Managing Communication Preferences

At Prosumer Health, we respect your preferences regarding communication. You have choices on how we interact with you:

Email/Direct Mail Opt-Out:
You can opt out of receiving marketing emails from us at any time by sending an email to or by clicking the unsubscribe link in our emails.
Please note that you will continue to receive service-related emails (e.g., order status) even if you opt out of marketing communications.
To opt out of direct mail, please send your request to and include your postal address in the body of the email.
Data Retention and Legal Obligations

We retain and use your information as necessary to comply with legal obligations, contractual statute of limitations, dispute resolution, and enforcement of agreements. However, please be aware that we may not be able to delete all of your data upon request due to specific reasons and the nature of your interactions with the Website.

Exclusions to Privacy Policy

This Privacy Policy does not Apply to unsolicited information you provide to us. This includes, but is not limited to, information posted on public and social media forums associated with Prosumer Health (collectively, “Public Platforms”). Such unsolicited submissions, ideas for new products, or modifications to existing services are considered non-confidential.

If you are under the age of thirteen, please refrain from submitting any Personal Data and Information through the Website or our website without explicit consent from a parent or guardian. Parents who use the Website for their children under the age of 13 will be held responsible for any data they enter into the Website.

PLEASE NOTE: Prosumer Health is not intended to diagnose or provide treatment for any health condition. For an accurate diagnosis of your medical condition and Appropriate treatment, consult a doctor or a related healthcare professional.

Prosumer Health REMOTE PATIENT MONITORING (RPM) DEVICES AND RELATED SERVICES are not a replacement for your physician’s medical advice. Instead, RPM provides information about your condition and suggests steps that might improve your individual circumstances, guided by your physician. RPM and third-party telehealth/nurse triage services should never replace professional medical advice, diagnosis, or treatment. Always follow your physician’s advice, even while receiving telehealth remote monitoring services.

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