Customers

• Users/Employees/Patients/Consumers:
  • Better access to all key health and care management resources integrated with each other on a 24/7 basis through digital devices – i.e.
    • Higher quality data:
      • More accurate – all data is vetted before coming into each user’s Problem Oriented Health Record; new data is refined by questions coming from the peer reviewed best practice literature;
      • More comprehensive – all a person’s data is pulled together from all providers into one record;
      • More useful and easy to use – all data is organized in a Problem Oriented manner – that is horizontally and chronologically by each health/medical problem a person has, rather than in vertical stacks of data by provider or type of data – e.g. one stack for images, one for labs, tests, treatments, etc. which do not tell the user a story about what is going with their health and care;
    • Higher quality analysis of data and better guidance options – using several different analytical tools in addition to the AI analytics engine, the PH IHPs analyze new data in the context of all the other data in that person’s PHR and in the context of the relevant peer reviewed best practice literature to produce highly individualized and thus more accurate ongoing, real time guidance/triage options about each new micro-care encounter.
    • Better decisions about next steps – this higher quality analysis and guidance options in turn produces better decisions about:
      • Diagnosis of new acute care issues – by producing a comprehensive differential diagnosis or list of possible reasons for a new acute issue, diagnosis errors, which happen 20 to 40% of the time, are reduced as are errors with the following next steps flowing from diagnosis investigations and decisions:
      • Labs, images, treatments and referrals
    • Fewer errors mean fewer complications, adverse events and less associated morbidity, mortality and disruption and heartache for a given individual’s family and loved ones.
  • Better day to day management of acute issues and chronic illnesses– with the help of the user’s health coach
    • Setting of health goals and care plans for the user from the data in the user’s PHR above;
    • Better control, agency and thus engagement by each person in their health and care:
      • Quicker achievement of their own personal health and care goals;
      • Better adherence to the user’s care plan and to the recommendations coming from the ongoing real time guidance/triage options guidance as a result of
      • Better immediate follow up, encouragement, nudges, reminders from the user’s health coach for the directions coming from the guidance options and from the user’s daily:
        • Health measures
        • Nutrition plan
        • Fitness plan
        • Medication plan
      • As a result, better early detection, prevention and slowing down of disease progression
    • All of which leads to lower use of traditional health care services by up to 60% – e.g. fewer visits to ERs, GPs, hospitals, specialists and other clinical venues – with a 40% drop in associated healthcare costs.

Overall improvement of each user’s access, quality, safety, engagement, health, care and cost outcomes.